FAQ

We provide shipping across Australia, including interstate destinations such as Sydney and Queensland. International delivery is not currently available.

Delivery is typically estimated at 5–10 business days. While we aim to dispatch orders promptly, occasional delays may occur.

Yes, delivery can be scheduled after your purchase. We recommend arranging this by phone. Please note that express shipping is available at an additional cost.

After placing your order, we ask that you allow the estimated delivery timeframe. If your delivery is delayed by three or more business days, please contact us via phone or email during business hours so we can promptly investigate and assist.

We currently do not provide samples for our products.

For best results, clean tiles using a soft cloth or mop with warm water and a gentle, pH-neutral cleaner. This helps maintain the tile’s finish and longevity.

Yes, we stock slip-resistant tiles suitable for wet areas such as bathrooms, laundries, and outdoor spaces. Slip ratings are available upon request.

We offer a curated range of tiles including porcelain, ceramic, natural stone, and feature tiles suitable for bathrooms, kitchens, living areas, and outdoor spaces. Our tiles come in all sizes.

Returns are assessed on a case-by-case basis and are subject to our Returns Policy. Please contact us before returning any items.

If your order arrives damaged or incorrect, please contact us within a reasonable timeframe with photos and order details so we can resolve the issue promptly.

Address changes may be possible before dispatch. Please contact us as soon as possible so we can assist.

Some tile and tapware orders may incur additional freight charges due to size or weight. Any applicable fees will be communicated prior to dispatch.