Privacy policy

Privacy Policy

Last updated: January 21, 2026

Porcelana Tiles (“we”, “us”, or “our”) operates this website and online store, including all related information, content, features, tools, products, and services (collectively, the “Services”), to provide customers with a premium online shopping experience for tiles, tapware, and related products.

This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information when you visit our website, use our Services, make a purchase, or otherwise communicate with us. If there is any inconsistency between our Terms of Service and this Privacy Policy, this Privacy Policy will apply in relation to personal information.

By accessing or using any part of the Services, you acknowledge that you have read and understood this Privacy Policy.

Personal Information We Collect

“Personal information” means information that identifies, relates to, or could reasonably be linked to an individual. It does not include information that has been anonymised or de-identified.

Depending on how you interact with our Services, we may collect the following categories of personal information:

Contact details – name, billing address, shipping address, phone number, and email address
Payment information – payment card details, transaction details, payment confirmations, and billing information (processed securely through third-party payment providers)
Account information – login details, preferences, and account settings
Order and transaction data – products viewed, added to cart, wishlisted, purchased, returned, exchanged, or cancelled
Communications – information you provide when contacting us, including customer support enquiries
Device and technical data – IP address, browser type, device identifiers, and network information
Usage data – how you browse, interact with, and navigate our website and Services

Sources of Personal Information

We may collect personal information from the following sources:

Directly from you when you create an account, place an order, contact us, or otherwise provide information
Automatically through your use of the Services, including via cookies and similar technologies
From third-party service providers who assist us with operating the Services
From partners or other third parties, where permitted by law

How We Use Your Personal Information

We use personal information for the following purposes:

Providing and Improving Our Services

To process payments, fulfil orders, manage accounts, arrange delivery, handle returns or exchanges, provide customer support, and improve the functionality and performance of our Services.

Personalisation

To remember your preferences, recommend products relevant to your interests, and deliver a tailored shopping experience.

Marketing and Promotions

To send marketing communications, promotions, and updates (where permitted by law), and to display relevant advertising across digital platforms. You can opt out of marketing communications at any time.

Security and Fraud Prevention

To protect our website, customers, and business against fraud, unauthorised access, and other unlawful or malicious activity.

Legal and Compliance

To comply with legal obligations, respond to lawful requests, enforce our policies, and protect our rights and the rights of others.

Disclosure of Personal Information

We may disclose personal information to third parties in the following circumstances:

Service providers who assist us with payment processing, website hosting, analytics, customer support, marketing, shipping, and IT services
Marketing and advertising partners to deliver promotions and targeted advertising, in accordance with their privacy policies
Business partners or affiliates within our corporate group
Legal or regulatory authorities where required by law or to protect our legal rights
Business transactions, such as a merger, sale, or restructuring

We do not sell personal information in exchange for money.

Cookies and Similar Technologies

We use cookies and similar technologies to operate our website, analyse performance, personalise content, and improve your experience. You can manage or disable cookies through your browser settings, though some features of the Services may not function properly as a result.

Third-Party Websites

Our Services may include links to third-party websites or platforms. We are not responsible for the privacy practices, content, or security of those websites. We encourage you to review their privacy policies before providing personal information.

Children’s Privacy

Our Services are not intended for children under the age of majority in your jurisdiction, and we do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can take appropriate action.

Data Security and Retention

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. However, no system is completely secure, and we cannot guarantee absolute security.

We retain personal information only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements.

Your Rights and Choices

Depending on your location, you may have rights in relation to your personal information, including:

The right to access the personal information we hold about you
The right to request correction of inaccurate information
The right to request deletion of your personal information
The right to request a copy of your information in a portable format
The right to opt out of marketing communications

To exercise these rights, please contact us using the details below. We may need to verify your identity before processing your request.

International Transfers

Your personal information may be stored or processed outside your country of residence. Where required, we use appropriate safeguards to protect personal information transferred internationally, in accordance with applicable data protection laws.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices, legal requirements, or business operations. Updates will be posted on this page with a revised “Last updated” date.

Contact

Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please call or email us at sales@porcelana-tiles.com.au or contact us at 03 5223 2765