FAQs

Straight answers from the Porcelana Tiles team. Call Geelong on (03) 5223 2765 or Reservoir on (03) 9867 5051, or email salesgeelong@porcelanatiles.com.au (Geelong showroom) or salesreservoir@porcelanatiles.com.au (Reservoir showroom) if your question isn't covered here.

Shipping & pickup

Do you deliver?

Yes, we deliver across Australia. International delivery is not currently available. Delivery costs are calculated at checkout based on your postcode and the size and weight of your order.

How long until my order ships?

Orders are usually prepared within 1–3 business days after payment clears. Standard delivery usually takes 5–10 business days after dispatch. Special-order and made-to-order items follow the manufacturer's lead times. Delivery dates are estimates only.

What does kerbside delivery mean?

Large items such as vanities, baths and tile pallets are generally delivered kerbside or to ground-level access. Drivers are not expected to carry goods upstairs or through difficult site access, so please arrange help if needed.

Can I pick up my order?

Yes. Orders can be collected from our Geelong showroom at 35A Ryrie St, Geelong VIC 3220, once we confirm your order is ready. Contact us to arrange a time and bring your order confirmation.

Are there extra charges for heavy or bulky items?

Some heavy or bulky items may need extra freight. We'll tell you before dispatch, and you can cancel for a full refund if you don't want to go ahead.

Showroom & advice

Where are your showrooms and when are they open?

Geelong: 35A Ryrie St, Geelong VIC 3220. Reservoir: 214 Broadway, Reservoir VIC 3073. Both are open Mon–Fri 9:30am – 5:00pm · Sat 9:30am – 3:00pm · Sun by appointment only. Geelong (03) 5223 2765 · Reservoir (03) 9867 5051.

Can I visit and get design advice?

Yes. Bring your plans, measurements or inspiration photos and we'll help you put together tiles, vanity, tapware and finishes. Advice is free and there's no pressure to buy. Book a visit.

Do you do renovations?

Yes. Our team manages renovations from design to completion. See Renovations.

Products

Do your prices include GST?

Yes. All prices are in Australian dollars and include GST.

Where can I find product specifications?

Where the supplier publishes a specification sheet, you can download the original supplier PDF from the product page.

Do you stock slip-resistant tiles?

Yes, for wet areas and outdoor spaces. Slip ratings are available on request.

Do you offer samples?

We don't currently offer samples. You're welcome to see the range in our showrooms.

How should I clean my tiles?

Use a soft cloth or mop with warm water and a gentle, pH-neutral cleaner.

Returns

What is your return policy?

Change-of-mind returns can be requested within 30 days of delivery or pickup for unused, uninstalled goods in their original packaging, with our written authorisation first. Return freight is your cost and a restocking fee may apply. See Delivery & returns.

What if my order arrives damaged or incorrect?

Inspect your order before storing or installing it. Photograph the packaging and product and contact us within 48 hours with your order number. Please don't install damaged or incorrect goods.

Trade

Do you work with trades?

Yes. See Trade.